Who We Are
SoniXCast provides cloud-based solutions, including web-hosting, domain name and related products and services, to businesses, individuals, non-profit organizations and others. As part of the The Endurance International Group, Inc. ("Endurance") corporate family, SoniXCast is able to provide a variety and range of products and services to help Subscribers with their technological needs. To learn more about the Endurance corporate family, visit: http://www.enduranceinternational.com
Information We Collect
Subscribers are asked to provide certain personal information when they sign up for SoniXCast services including name, postal address, email address, telephone number, and billing information (such as a credit card number). In addition, to register a domain name, Subscribers are asked to provide this information for the registrant, administrative contact, technical contact and billing contact of the domain name (collectively, "Domain Name Registration Information"), for submission to the appropriate domain registry or registration database. Subscribers may also be asked to complete an online form that collects information about demographics, product usage and preferences, along with other information that will help us improve our products and services.
Cookies and Tracking.
SoniXCast uses different types of cookies (which are electronic collections of information stored on a local computer that are used by websites to keep track of visitors and registered users and to relate one computer transaction to a later one) and other methods of uniquely tracking visitors for different purposes. For example, some cookies are "required cookies" which are necessary for SoniXCast's website to work. In addition, cookies are used to provide SoniXCast's existing Subscribers with the opportunity for continued savings and increased convenience as described in more detail below.
Cookies for Improving Our Web Site.
SoniXCast uses "performance cookies" to inform SoniXCast of a repeat visit. However, these cookies do not tell SoniXCast who a visitor is, the visitor's name, email address, or passwords.
Cookies for Banner Rewards Program.
Cookies for Subscriber Account Management.
For SoniXCast Subscribers, SoniXCast uses "functional cookies" to store user names for added convenience. For example, the cookie would contain a piece of identifying information such as a customer ID, username, or session ID that would be used to look up the customer ID. SoniXCast offers password-protected, web-based management tools as part of its webhosting packages. By storing a Subscriber's username in a cookie, the Subscriber will not have to fill out form fields each time he or she manages the account. (The cookie does not store passwords.)
Cookies for Advertising.
SoniXCast may also utilize "advertising cookies" to track referrals from internal and external affiliates, as well as advertising campaigns. SoniXCast may also use a third party service provider to send emails that you have agreed to receive. Pixel tags and cookies may be used in those email messages to help SoniXCast measure the effectiveness of its advertising and to enable SoniXCast to provide more focused marketing communications to you.
You may set your web browser to notify you when you receive a cookie or change the settings on your web browser to clear or disable cookies. If you decide not to accept cookies, you may not be able to take advantage of all of the features of SoniXCast's website. Additionally, please be aware that if you visit third party websites where you are prompted to log in or that are customizable, you may be required to accept cookies. Cookies do not enable third parties to access any of your personal (i.e., contact) information. However, advertisers and partners may also use their own cookies. SoniXCast does not control use of these cookies and are not responsible for information collected through them.
SoniXCast may periodically conduct customer surveys. Participation in our customer surveys is voluntary. However, we encourage Subscribers to participate in these surveys because they provide SoniXCast with important information that helps improve the types of services we offer and how we provide them to you. Your personal information, if provided, will remain confidential, even if the survey is conducted by a third party service provider on our behalf.
Collection by Linked Websites.
Use of Information
SoniXCast uses information it collects primarily to provide and collect payment for its cloud-based solutions and other services. Passively collected information, such as information collected from or about your device including through the placement or reading of cookies or other tracking technologies is used to provide a customized experience as you use SoniXCast's services.
Subscriber Contact/Account Information.
The information collected from Subscribers is used to manage each Subscriber's account (such as for billing and account management purposes) and to promote other products or services that SoniXCast believes may be of interest to its Subscribers. SoniXCast may also generate non-identifying and aggregate profiles from information that Subscribers provide during registration (such as the total number of Subscribers in a given category, but not their names). As explained in more detail below, SoniXCast may in certain instances use this aggregated and non-identifying information to promote advertisements that appear on SoniXCast's website and in connection with its services. Any such aggregated and non-identifying information that SoniXCast collects, and any analysis of such information that it produces, is proprietary information of SoniXCast.
SoniXCast uses information gathered from its website analytics (for example, User IP addresses) to help diagnose problems with SoniXCast servers, and to administer and optimize SoniXCast's website. SoniXCast also gathers broad demographic information from this data to help improve its website and make your browsing and purchasing experience more responsive, efficient, or enjoyable. Any statistics gathered by SoniXCast are proprietary property of SoniXCast.
Responses to Email Inquiries
When Subscribers send email inquiries to SoniXCast, the return email address (and other personal information provided in the inquiry) is used to answer the email inquiry received.
SoniXCast may use the contact information provided in customer surveys to follow up on survey answers. SoniXCast may also contact you to highlight the changes SoniXCast makes in response to your feedback.
Sharing of Information
With the exception of other members of the Endurance corporate family and trusted business partners who work with or on behalf of SoniXCast, and are subject to specific confidentiality agreements, SoniXCast will not provide or sell to any third party your personal information and will keep all Subscriber information confidential, subject to the following:
Upon registration for SoniXCast services, certain Subscriber information may be transferred to trusted affiliated or unaffiliated third parties that help SoniXCast provide certain services or that provide certain services on SoniXCast's behalf. For example, Subscriber information may be transferred to SoniXCast's affiliated registrar, FastDomain (WHOIS Domain Name Registration Information), or to unaffiliated third parties that help SoniXCast provide email services or SSL certifications.
Some services are offered or promoted in conjunction with a SoniXCast partner or sponsor. For example, SoniXCast may partner with other corporate affiliates of Endurance or with trusted non-affiliated partners for co-promotions of a particular product or service. SoniXCast may share certain Subscriber contact information but no billing information with SoniXCast's partner or sponsor in order to provide the relevant services or to run the promotion. If SoniXCast shares Subscriber information with partners and sponsors, SoniXCast requires that they maintain the Subscriber information in confidence, and use the information solely for purposes of providing the services or carrying out the agreed upon promotion.
SoniXCast does not share personally identifiable information about individual users with advertisers. SoniXCast may display online advertisements and share aggregated and non-identifying information about Subscribers collected through the registration process or through online surveys and promotions with certain advertisers. This aggregated and non-identifying information may be used to deliver tailored advertisements. For example, an advertiser may tell SoniXCast the audience it wants to reach (e.g., males between 25 and 55 years of age) and provide SoniXCast with an advertisement tailored to that audience. Based upon the aggregated and non-identifying information collected by SoniXCast, SoniXCast may then display the advertisement to the intended audience.
In addition to sharing survey information with service providers confidentially as described above, SoniXCast may share aggregated, non-personally identifying information obtained from customer surveys within the Endurance corporate family or with third parties.
SoniXCast will respond to subpoenas, court orders, or other legal processes, and will utilize Subscriber information as necessary to establish or exercise SoniXCast's legal rights or defend against legal claims. Additionally, SoniXCast will share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations or suspected violations of SoniXCast's Terms of Service, or as otherwise required by law.
In certain jurisdictions or pursuant to the rules of the Internet Corporation for Assigned Names and Numbers ("ICANN") or certain registries, Domain Name Registration Information has to be made available and accessible to the public through a "WHOIS" search. The WHOIS database is a publicly accessible database that lists the Domain Name Registration Information for a particular domain name, the name server(s) to which the domain name points, and the domain name's creation and expiration date. The Domain Name Registration Information you provide is hosted by SoniXCast or a third party service provider and is made available to the public through WHOIS searches. SoniXCast may deposit your Domain Name Registration Information with a third-party escrow provider to comply with ICANN requirements. At times, Subscribers may receive solicitations that result from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or SPAM do not come from SoniXCast and SoniXCast does not control the use of WHOIS information by third parties.
When SoniXCast is threatened with suit by a third party, or any other legal action is brought to SoniXCast's attention involving SoniXCast based on the anonymity of a domain name, SoniXCast may seek assurance from you, the customer, concerning your promise to indemnify SoniXCast and written confirmation that you have contacted the complainant and made your contact information available to the complainant. Failure to promptly provide these assurances may be considered by SoniXCast to be a breach of your agreement with SoniXCast and may result in deactivation of your domain name and disclosure of your contact information so that any allegations of infringement or other wrongdoing may be directly resolved between you and the complainant.
Please remember that any information you may disclose or post in forums or other public areas of SoniXCast's website or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas. To request removal of your personal information from SoniXCast community forums or testimonials, contact SoniXCast at tos@SoniXCast.com. In some cases, SoniXCast may not be able to remove your personal information, in which case SoniXCast will let you know why it is unable to do so.
When you become a Subscriber of SoniXCast, you are automatically subscribed to receive transactional notices about your account, email newsletters and news of special promotions offered through SoniXCast and/or in conjunction with SoniXCast's partners.
To unsubscribe from SoniXCast newsletters and promotional mailings, please update your preferences in your SoniXCast control panel or contact SoniXCast support. You may also unsubscribe through the links provided in promotional email messages sent by SoniXCast or on SoniXCast's behalf.
How to Access or Modify Your Information.
SoniXCast allows you to access, update, and correct inaccuracies in your personal information in SoniXCast's custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in your personal information SoniXCast has in its custody or control by accessing the control panel or by contacting support via email, phone or online chat. SoniXCast may request certain personal information for the purposes of verifying the identity of the individual seeking access to their records.
To ensure you receive the information you need to manage your account and protect your privacy, please be sure to keep your contact and billing information up to date. You can update all account-related information directly through your control panel. Alternatively, you can contact SoniXCast support.
Children Under 13
This website is not directed towards children and SoniXCast does not seek to collect any personal information from children. If SoniXCast becomes aware that personal information from a child under the age of 13 has been collected, SoniXCast will use all reasonable efforts to delete such information from its database.
Encryption. When a Subscriber orders from SoniXCast, personal data transmissions are encrypted and all of the Subscriber's personal information is protected. SoniXCast uses Secure Sockets Layer (SSL), the industry standard, for encrypting all personal information, including name, address and credit card numbers.
Revisions to this Policy
Contact Us Regarding This Policy
ATTN: SoniXCast LLC. Legal Department.
1562 First Avenue
New York, NY 10028-4004, United States
Applicable to All Reseller Relationships
In addition to all of the terms and conditions set forth above, the following terms apply to SoniXCast Reseller relationships only.
Information Related to Data Collected through Resellers.
SoniXCast may collect information under the direction of Resellers, and SoniXCast has no direct relationship with the individuals whose personal data is provided, processed or obtained by SoniXCast's Resellers. Customers who seek access, or who seek to correct, amend, or delete inaccurate data should direct their query to the Reseller's data controller. If the Reseller requests that SoniXCast remove the data, SoniXCast will respond to such request within thirty (30) business days.
If you are a customer of one of SoniXCast's Resellers and would no longer like to be contacted by such Reseller, please contact the Reseller from whom you purchased products or services.
SoniXCast retains personal data it processes on behalf of SoniXCast's Resellers for as long as needed to provide services under the relationship. SoniXCast will retain and use this personal information as necessary to comply with SoniXCast's legal obligations, resolve disputes, and to enforce its agreements.